What is your refund policy?

Steam codes purchased directly from our site

Steam codes that have been redeemed will not be eligible for a refund. If you have not redeemed your Steam code, you will have 2 weeks from the date of purchase to request a refund. When you are refunded, your purchased Steam code will be made inactive. We suggest you also refer to this article: How do I request a refund for a game?, then make a request by creating a support ticket or by emailing support@jackboxgames.com.

Games purchased through a marketplace

If you purchased a game through a marketplace like Steam, Xbox, PSN, Nintendo, Xfinity, etc., you will need to see their refund policy and contact them directly for all refund inquiries. If you're not sure if your game was purchased directly from us or a third party company, please submit a ticket to our help desk or email support@jackboxgames.com and we can help you figure that out!

Physical copies of games

If you purchased a physical (disc or cartridge) copy of one of our games for a gaming console, any and all refund requests must be handled via the store where you purchased your game.

Merchandise

Merchandise such as T-shirts, magnets, mugs, and postcards are a final sale. Merchandise is printed per order and is not returnable or refundable. However, if the product you received is damaged, defective, or incorrect/incomplete, please open a ticket with us or email support@jackboxgames.com, and we will do our best to address the issue. We have a number of relevant articles under the Merchandise Purchases section with details on what to do if something has gone wrong.

If your order has not arrived in the expected time frame, or you're having trouble tracking your package, please reach out right away! If your order has not arrived and 3 months or more has elapsed from the time of order we are not able to assist you or offer a refund. 

Gift Cards

We're sorry, but Jackbox shop gift card purchases are non-refundable.

My refund is different from my purchase total (international currency)

We are located in the United States of America and all transactions are in USD ($). If you place an order using another currency, you are subject to the difference in currency rates. Currency exchange rates change daily, so your refund may be more, less, or equal to what you originally paid. We are not subject to adjusting any currency exchange rate discrepancies.