If your game is connected to our servers, but you can’t connect your other devices to the game, here are a few solutions you can try:
- Refresh your web page
- Make sure the browser you’re using has cookies and JavaScript enabled
- Try again on a separate browser
- Disable any ad blocking software (they don’t always play nice with Jackbox.tv)
- Disable any browser extensions that may be affecting your cookies or your browsing history (such as the Evernote chrome extension)
- Clear the cache, cookies, and history from your web browser, then close your web browser and reopen it (don’t do this while a game is running, or you won’t be able to rejoin!) (see Clearing Browser Cache and Cookie Data for further info!)
- Reboot your router
- Disable a VPN
Keep in mind that rooted or jail-broken devices are not guaranteed to work with our games.
Additionally, your web browser has to support cookies, web-sockets, HTML5, and JavaScript in order to play the game.
And as always, you can submit a support ticket or email support@jackboxgames.com for additional help.
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