I'm having difficulty installing or accessing Steam
Steam is a game library application which allows you to activate and access game purchases. If you buy a Steam code from us, you will need this software in order to activate your purchase and play. Please note that Steam is a third-party application, and we have no direct access to their systems, including your accoun…
I'm having trouble with the Steam installer on a Mac
We are aware of some customers using Mac OS receiving an error message when they attempt to open the Steam application installer. Normally, the package should open and present you with a graphic allowing you to drag the Steam application icon to your Applications folder. In some cases, however, it can interact with ce…
Why haven’t I received my Steam code after purchasing in your shop?
Codes are not generated instantaneously, and there may sometimes be a delay between your order confirmation and your code email (including email delivery system delays). Usually, they will show up after some processing time. However, if it's been a while and you've already checked your spam folder, some other issue ma…
How do I activate my Steam code purchase?
So you've just purchased a Steam code from our website... now what? This guide will help you navigate the process of installing Steam to your computer and activating your purchase within Steam. You can also check out our [how to video][1] on Youtube for a visual walkthrough of the process. **What is Steam?** Steam i…
How do I request a refund for a game?
**If you purchased a game through our website**, you can [open a support request][1] or email [[email protected]][2] to request a refund. Please read [our refund policy][3] before requesting a refund to make sure you qualify. If you purchased from another marketplace, you must contact them directly to be refun…
How to clear, remove, or delete your Steam PC save data
In some cases, it is possible that your PC Steam or PC Epic Games Store save data has become corrupted, which can cause other issues. As an attempted fix you can try the following steps to clear / delete / remove it to ensure a fresh state: **NOTE:** Before you attempt these steps, be aware that it will **permanently…
