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Showing articles from Xbox One tag

How do I restart or reboot my console or streaming device?

A restart/reboot of the device you're playing on is a great first troubleshooting step that can solve many issues and improve your device's performance. Here are steps to do this for several popular consoles and devices: **Xbox One** 1. Select and hold the "Xbox" button on the controller. 2. Select "Settings" fr…

How do I request a refund for a game?

**If you purchased a game through our website**, you can [open a support request][1] or email [[email protected]][2] to request a refund. Please read [our refund policy][3] before requesting a refund to make sure you qualify. If you purchased from another marketplace, you must contact them directly to be refun…

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